Welcome to www.gardeace.com (hereinafter referred to as “we” or “Website”). Below are the frequently asked questions about our products Floor Standing Ashtray, Glass Ashtray, Marble Ashtray, Metal Ashtray. If you have other questions, please feel free to contact us.
What types of ashtrays do you have?
We offer many types of ashtrays, including Floor Standing Ashtray, Glass Ashtray, Marble Ashtray and Metal Ashtray, each type has different designs and styles to suit various needs and tastes.
What materials are your ashtrays made of?
Floor Standing Ashtray: Made of high-quality metal and durable materials, sturdy design.
Glass Ashtray: Made of high-quality glass, high temperature resistance, easy to clean.
Marble Ashtray: Made of natural marble, each piece has unique texture and color.
Metal Ashtray: Made of high-quality metal, durable and stylish.
How to clean and maintain these ashtrays?
Floor Standing Ashtray: Use a damp cloth to wipe the surface and empty the internal ash regularly.
Glass Ashtray: Use warm water and dishwashing liquid to clean, avoid using hard objects to scratch the surface.
Marble Ashtray: Wipe gently with a damp cloth, avoid using acidic cleaners.
Metal Ashtray: Wipe with a damp cloth, use stainless steel cleaner if necessary.
Are your products environmentally friendly?
Yes, our products are designed with environmental protection in mind. Floor Standing Ashtray and Metal Ashtray are made of recyclable materials, Glass Ashtray and Marble Ashtray are durable products, reducing waste.
How to buy your products?
You can browse and buy our products directly on our website www.gardeace.com. Select the products you like, add them to the shopping cart and complete the checkout.
Do you provide international shipping?
Yes, we provide international shipping services. The specific cost and time vary depending on different regions. Please check the details at checkout.
How long does it take to process an order?
Normally, we will process and ship within 1-2 business days after receiving the order. The specific delivery time depends on your location.
What if the product I received is damaged or defective?
If the product you received is damaged or defective, please contact our customer service team immediately. We will arrange a replacement or refund and cover the return shipping costs.
Do you accept returns and exchanges?
Yes, we accept returns and exchanges within 30 days of receiving the product. The product must be in its original condition with the original packaging and tags attached. For returns or exchanges, please contact our customer service team.