Thank you for shopping at gardeace.com. We value your satisfaction and strive to provide high-quality products including Floor Standing Ashtray, Glass Ashtray, Marble Ashtray, and Metal Ashtray. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging.
Accompanied by the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at francisharte@gardeace.com or call us at +1 3014798128 to arrange for a return or exchange. Please provide your order number and a description of the issue, including photos if possible.
Exchanges
If you need to exchange an item for the same product, send us an email at francisharte@gardeace.com with your request. Once your return is received and inspected, we will send out the replacement item.
Non-returnable Items
Certain items are exempt from being returned. These include:
Gift cards
Downloadable software products
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Contact Us
If you have any questions on how to return your item to us, please contact us at:
Address: 2 Old Post Ln, Saint James, NY 11780
Email: francisharte@gardeace.com
Phone: +1 3014798128
By purchasing from gardeace.com, you agree to this Refund and Returns Policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.
Thank you for your understanding and cooperation.